December 25, the National Convention Center smoothly through the "2013 annual national service industry standard pilot project" assessment, the successful completion of the "National Conference Center exhibition service standard of pilot construction, thus, become the first national level service industry standardization pilot exhibition venue enterprise.
Since since December 2013 approved by the National Standardization Management Committee for approval, in January 2014 to carry out the standardization of the service industry to "lead the implementation of industry development, to build China's exhibition model image", the National Convention Center established organization, formulate management measures, attach great importance to the leadership, coordination between departments, as the standard work provides a system relying on; establish a pool of experts, the investment of special funds and staff are thoroughly standardized training and publicity and education, to ensure the smooth conduct of the pilot project construction.
Well aware of the National Convention Center, to copy the standardization construction was not scripted without scientific planning, actively explore and support force, out of a conform to the characteristics of the business and customer demand of the sustainable development road. Therefore, enterprises in accordance with the "implementation services standardization Pilot Rules" and other documents and standards put forward the objectives and requirements, combined with the actual business and service characteristics, including top-level guidance documents, the core exhibition service standards, exhibition service manual post system of three level exhibition service system by the 47 National Division Industry and local standards, formulated the "standard", "service meeting venues venue exhibition service standards", "food safety management standards", "construction safety management regulations" 364 enterprise standards, covering the environment and energy, safety and emergency, information, finance, conference services, exhibition services, catering services 20 a management and service module; enterprise standardization system is to clear the 411 standard documents, standard coverage of more than 80%, relative standard implementation rate of 90%, Customer satisfaction measurement were maintained above 95%, effectively promote and the implementation of the Convention and exhibition services standardization pilot projects; the enterprise service innovation achievements into advanced enterprise standard, more make advantage of management and business service through the implementation of the relevant standards can be standardized, completed a comprehensive upgrade of the enterprise standard system, effectively improve the enterprise service capacity and competitiveness.
Since the pilot construction, the National Conference Center to create revenue, profits both super budget outstanding performance. In 2014, the annual reception of conference and exhibition project 987, an increase of 35, floor exhibition hall rental rate of 78%; as of November 30, 2015, the annual reception of conference and exhibition project 1150, an increase of 163, is expected to income and floor exhibition hall rental rate will reach the highest level ever. In "2014 Asia Pacific Economic Cooperation (APEC) summit week", "Beijing IAAF World Championships," Xiangshan forum "and so on a series of major events in the reception, the National Convention Center completed the from business reception venue to the conversion of major diplomatic event venues, for major events exclusive custom outstanding creative and comprehensive protection, specific to the reception, catering and a variety of details, the National Conference Center is not only a venue, became the transfer of knowledge and civilization, show an important window for Beijing and even the national image. Thick and thin hair, and the open source, the real sense of the enterprise to achieve economic benefits and social benefits of the double harvest, opened a new situation, to show the world China exhibition reception strength.
Successful completion of the pilot construction and 97 points high through the pilot assessment, the approval of the National Convention Center, which is an honor, it is the responsibility. The National Conference Center for six years to create a "first": a large conference center opened in the first year of profit precedent, innovation will be promoted to conference catering enterprises core sub brand exhibition venues in the height of operation; the first at the same time to obtain ISO22000 and HACCP system certification, first signed a strategic partnership agreement with airlines the company, the first to establish a one-stop service platform, the first corporate social responsibility report, the first multi format the same team management; national 2-5 million square meters of exhibition hall, the use rate ranked first; the exclusive development of the meeting industry's first national standards, the first domestic exhibition venues national service standardization system to create units to fill the lack of industry standards of service center......
Bend forward, go15. In the future, the National Convention Center will continue to regulate the operation, optimization services, innovation and development, through the standardization of the pilot Dongfeng, with a new look to continue to lead the industry forward, looking for a new breakthrough point for sustainable development.